Your personal information is our most valuable asset at ace36. We collect, store, and safeguard your data in strict compliance with our privacy policy. Learn more on this page.
Ace36 is one of Bangladesh's most trusted online betting and gaming platforms. Your privacy is not just a legal obligation for us — it is our responsibility and our commitment. Every member's personal information is held to the highest standard of protection and is never used or shared unnecessarily.
This Privacy Policy clearly explains what types of information ace36 collects, how that information is used, who it may be shared with, and what rights you have over your data. By using the ace36 website or app, you are considered to have agreed to this Privacy Policy.
Ace36 believes that when members know their data is in safe hands, they can play with greater peace of mind. That is why we keep our privacy policy simple, transparent, and easy for everyone to understand.
This Privacy Policy applies to the ace36 website (ace36.win), mobile app, and all related services. If you have any questions, please contact our support team.
Ace36 collects only the information necessary to provide its services. We do not collect excessive or irrelevant data. Various types of information may be collected when you register, make transactions, or play games on ace36.
| Data Type | What Information | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | During Registration & Account Updates |
| Financial Information | BKash/Nagad/Rocket number, transaction history | During Deposits & Withdrawals |
| Technical Information | IP address, device information, browser, location | While using the site or app |
| Gaming Information | Betting history, game logs, win/loss records | During gameplay |
| Communication Log | Support chat, email correspondence | While contacting support |
Ace36 uses your information solely to improve our services and deliver the best possible experience. We never sell your data or use it for any unrelated purpose.
To create and manage your account, process transactions, and ensure uninterrupted gaming services.
Information is used for KYC processing, age verification, and fraud prevention.
Used to send important notices, promotional offers, and account updates.
If you no longer wish to receive promotional messages from ace36, you can opt out at any time through your account settings or by contacting our support team. Please note that essential account-related communications cannot be turned off.
We use industry-leading security technology to protect your data at ace36. Our security team monitors systems around the clock and responds to any threats immediately.
All data transmissions are encrypted with 256-bit TLS/SSL.
Data is stored in secured data centers protected by firewalls.
Two-factor authentication prevents unauthorized access to your account.
Round-the-clock system monitoring and detection of suspicious activity.
Please keep in mind that no system on the internet is 100% impenetrable. ace36 strongly advises you never to share your password with anyone, change it regularly, and contact our support immediately if you notice anything suspicious.
Ace36 uses cookies on its website and app to enhance your experience. Cookies are small text files stored in your browser that help the site function more effectively.
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some ace36 features to not function properly.
Ace36 believes every member has full rights over their own data. You can exercise any of the rights below at any time — simply reach out to our support team.
You can request to see what information ace36 holds about you.
You may request corrections to any inaccurate or outdated information.
You can request deletion of your data under certain circumstances.
You can object to the use of your data for specific purposes.
You can request a copy of the data we hold about you.
You can request that data processing be restricted in certain cases.
Ace36 typically responds to data-related requests within 30 business days. In complex cases, this may take up to 60 days, and you will be informed in advance if that is the case.
Ace36 does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal obligations and resolve disputes.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations & Dispute Resolution |
| Financial Transactions | 7 Years | Guidelines from financial regulatory authorities |
| KYC Documents | 5 years after account closure | Identity Verification & Anti-Money Laundering |
| Gaming Logs | 3 Years | Dispute Resolution & Audit |
| Support Conversations | 2 Years | Service Quality Assurance |
| Cookie Data | Up to 1 year | Site Usage Analytics |
Ace36 is an adult gaming platform and does not provide services to anyone under 18. ace36 does not knowingly collect personal information from minors.
If your child has accidentally registered on ace36, or you suspect a minor has created an account, please contact our support team immediately. We will close the account and delete all associated data.
Ace36 may update this Privacy Policy as needed. If any significant changes are made, you will be notified in advance by email or via a notice on the site. Continued use of the site after any changes constitutes your acceptance of the updated policy.
Last Updated: January 2026. The latest version of this policy is always available on the ace36 website.
Answers to members' common questions about ace36's Privacy Policy
We protect your privacy through both technology and policy
Every data transfer is encrypted with 256-bit SSL. No third party can intercept or read it in transit.
Every account is verified to ensure no one can open an account using your identity.
Ace36's servers and databases are secured with enterprise-grade firewalls and access controls.
Ace36 never sells your personal information to any third party — that is a core principle we stand by.
We always clearly explain what data is used and why. No hidden agendas.
The ace36 support team is always available to handle any data-related requests or concerns.
Enjoy thousands of slots, live betting, and fast payouts on ace36 — with your privacy fully protected. Register today.